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Why Choose Incom?

We are the UK's leading distributor of business telecommunications products. Since the company was formed in 1984, it has remained our intention to facilitate public and private sector organisations with a "one-stop shop" for telecommunications equipment.

Since a management buy out in 2003 by a dynamic management team headed by Steve Kelly and Denis Slattery our ongoing strategy is to invest in the latest technologies to maintain our unique place in the market. We were the first distributor to manufacture a range of business products in response to the needs of our customers.

Current Available Appointments:

Account Manager / New Business Executive

Salary: Negotiable
Start Date: As Soon As Possible
Job Code: 001
Reports to: the Sales and Marketing Manager

Scope: To provide a high quality, proactive, professional and efficient service to customers,
both internally and externally.

Key Responsibilities and Accountabilities:

  • Achieve weekly/monthly sales GP targets
  • Create new business by way of constant pro-activity
  • Develop new accounts and sales leads
  • Manage and develop existing key accounts
  • Maintain regular contact with existing account holders/new business prospects, offering the highest standard of customer service
  • Maintain and develop a computerised customer and prospect database.
  • Understand client’s and prospects requirements and ensure client’s/prospects requirements and expectations are managed and met
  • Respond to and follow up sales enquiries by telephone, email and post.
  • Maintain and develop existing and new customers through planned individual account support, and liaison with internal order-processing staff.
  • Monitor and report on activities and provide relevant management information.
  • Attend training and to develop relevant knowledge and skills.
  • Support and assist team members
  • Interact with and assist other departments to ensure harmony within the company
  • Portray a professional image at all times and conduct yourself as a responsible member of the department >
  • Look after the safety and welfare of colleagues

This is a summary of the key tasks and responsibilities for the role and is not intended to be an exhaustive list. There may also be changes over time to reflect the changing needs of the organisation as well as the personal development of the post holder.

Personal Profile

  • Self-driven, results-oriented with a positive outlook, and a clear focus on high quality and business profit. A natural forward planner who critically assesses own performance. Mature, credible, and comfortable in dealing with senior big company executives. Reliable, tolerant, and determined. Empathetic communicator, able to see things from the other person's point of view. Well presented and businesslike. Keen for new experience, responsibility and accountability. Able to get on with others and be a team-player.
  • Must be adept in use of MS Office 2000 or later, particularly Excel and Word, and ideally Access or similar database to basic level, Internet and email. Must have experience of working with and using daily a CRM package.
  • Must be an excellent telesales communicator. Able to demonstrate success and experience managing major accounts customers through to SME’s, particularly achieving genuine sales development. Ideal background would be in telecommunications; experience of dealing with B2B IT/Telecoms related industries within either re-seller or distribution would be particularly helpful.

For more information, contact human resources on:

General Enquiries 0161 935 1000 info@incomtelecoms.co.uk
Recruitment 0161 935 1000 phyllis.weller@incomtelecoms.co.uk